SHOPPING INFORMATION

Usually it takes 2 to 5 days to deliver a product. That depends upon the location. And in case we are out of stock, it will take more time to deliver. But we will try our best to deliver it at the earliest.

As soon as you place any order, we will mail you the order details or else login to your account, then go to ‘Orders’ tab and click on ‘View’ button to see your order details.

Yes, we mail you the invoice copy as soon as your order is completed.

After you place the order, we go through the list of items you have placed and start the process for the dispatch. In case, we are out of stock, we will arrange it for you but it will take an additional day or two for the delivery.

After dispatching, we will courier it and will send you the courier tracking number to your mail id.

Yes, we try our best to restock the out of stock items asap. And if you want it urgently, we will arrange it for you anyhow.

We don’t know how to fool people. And we want to gain your trust so there is not chance of faking any product. So yes, we deliver the same product as shown in the picture.

ORDERS & RETURNS

There will be no need for this as we check each and every product carefully and then we deliver it. But still if you think that you have received a product other than the ordered one than you just have to mail us on contact@grandmascoorgspices.com. We will try to solve your query in 24 to 48 hours.

It depends upon the location. Normally, it starts from Rs.60.

Login to your account, go to ‘Orders’ tab and click on ‘View’ button. On the top of the page, you can see your order number and status of your order.

But after dispatching, we will mail you the courier tracking number. You just have to go to the courier’s website and track your courier by inserting the given tracking number by us on mail.

For your convenience, we will also send you a link, so you just have to click on the link and you will be redirected to the courier’s website with your order details on the screen.

Yes, you can change or cancel the order but before the dispatch process. And it takes usually 24 to 48 hours for us to dispatch the items.

You have a time limit of 24 hours to return the product. And also, please share the courier receipt by mail. We will refund you the product amount as well as the courier amount which you have spend to return the product.

If in case you receive a damaged or a wrong product, mail us instantly on contact@grandmascoorgspices.com. We will guide you step by step to return the product.

PAYMENT INFORMATION

We will reimburse the money directly to your bank account. You just have to mail us your refund request and you will receive your money in 6 to 7 days.

As soon as you make the payment through net banking, it gets deducted instantly from your account. And if your bank servers are down, it will take some time to get deducted.

As of now we have only net banking option to reimburse your money. But we will add more options in future.

OTHER INFORMATION

If you like or want any product but have to buy it later, you just have to click on ‘Wishlist’ button which is a heart shaped symbol. And don’t worry if your wish-listed products are out of stock. We will arrange it for you anyhow.

When you go to our website for the first time, you will see a popup asking to sign up for a newsletter. Enter your email id and click on ‘Sign Up’ button. Simple…!!!

Yes, we deliver our products outside India but that too on a special request and additional charges are applicable.